سياسة الاستبدال و الإسترجاع

Return and Exchange Policy – Shoko Sijab At Shoko Sijab, we always strive to provide the best quality and experience for our customers. Due to the nature and sensitivity of our food products, we clarify the following return and exchange policy: Receiving the order Due to the sensitivity of food products, the order must be received in person. If the order is not received in person, the store is not responsible for the condition of the product after it has been received from the shipping company. Errors in the order If there is an error in the order, please contact us within two hours of receiving the product to address the issue according to the store’s policy. Order fulfillment Once the order is received, fulfilled, or shipped, the amount cannot be refunded under any circumstances, even if the shipment has not been received. This policy is in place to protect the quality of the products and ensure their safety from damage due to their sensitive nature. Non-receipt of the shipment If the customer does not receive the shipment after two delivery attempts by the shipping company, the store is not responsible for reshipping the order or refunding the amount. Addresses outside the delivery area If the customer’s address is registered and later found to be incorrect and outside the delivery area, the following will apply: 1. No refund If the order has been shipped based on the address provided by the customer, and it is later proven that the area is outside coverage, the customer is not entitled to a refund. 2. Reshipping (if the products are intact) If the products are in good condition and undamaged, they can be reshipped to another address within the delivery area after coordinating with customer service. 3. Additional charges The customer bears the additional shipping costs resulting from reshipping to the new address. Quality and Packaging We always commit to secure and professional packaging to ensure the products arrive in the best possible quality. For your service For any inquiries or support, we are happy to communicate with you via: On-site customer service or the dedicated support email.